We will need to collect the following information to process and fulfil your order, and to notify where applicable the status of your order:

• Your name,
• address,
• phone number,
• email address,
• and credit or debit card details.

We will never collect sensitive information about you without your consent, however additional information you give us will be used for personalisation purposes.

We endeavour to hold accurate and up to date information about you. You can check the information that we hold about you by emailing privacy@w2w.com, giving your postcode and website password. If you find any inaccuracies please advise us and we will delete or correct it promptly.

All personal information is held securely in accordance with our internal security policy and the law. If you would like to know more about how secure our site is click here. Information is not used or transferred outside the European Union without your prior consent.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" (a small piece of electronic information) which would be stored on your browser. Unless you modify your browser settings, information collected this way can be used to identify you.

We employ other companies & individuals to perform functions on our behalf. Those companies and individuals will have access to personal information needed to perform those functions, but may not use it for any other purposes and are required to process the data in accordance with Data Protection legislation.

It is completely safe to order through our website. When you enter your payment details on the site, our secure server software (SSL) encrypts this data before sending it over the Internet. Our secure server uses 128 bit encryption – the highest level of encrypted security available. We take the security of our customers’ personal details very seriously, and will always use the best technology available in order to provide you with the highest degree of protection from unauthorised access.

If you are still concerned about ordering on the website, you can telephone or fax your order to us, click here for our contact details.