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Terms & Conditions
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These Terms and Conditions are designed to make sure all telephone transactions are conducted appropriately and that the www.w2w.com website is a secure place to trade. They set out the full terms of the relationship between you and w2w.com in connection with this website and any orders placed with us, via but not limited to, our website (www.w2w.com), email, facsimile transmission, or telephone. Whenever you place an order with w2w you are accepting the following terms and conditions. Please take the time to read them carefully.
“w2w” whose address is PO Box 65, St.Peter Port, Guernsey, GY1 3BU. Registration number 38835.
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What You Can Expect From Us |
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- No contract for the sale of any goods will subsist between you and w2w unless and until w2w accepts your order by charging in either full or part, your credit or debit card, against payment for goods ordered. w2w will send an email (in instances where a customer has provided an email address for correspondence) confirming despatch of the goods you have ordered and/or issue you with a unique order reference which may be advised via email or telephone as applicable.
- Credit and Debit cards are charged at the time of ordering. All prices include sales taxes (where applicable) unless otherwise stated. Delivery charges are also applicable.
- The confirmatory e-mail (if applicable), will contain all relevant statutory information concerning your purchase from w2w.
- Your confirmation email will include a hypertext link to these Terms and Conditions, which may be amended from time to time in accordance with clause 18.
- w2w will not pass on your personal details to any third party, without your consent.
- This clause should be read in conjunction with our Returns Policy, which can be found at on the reverse of our despatch note or by visiting www.w2w.com/returnspolicy or in hard copy format which is available upon request by telephoning our Returns department.
- We accept cancellations either by email to returns@w2w.com, online using the “Cancel Order” feature in the “Order History”, or by faxing your request to cancel in writing to our Returns department 0870 216 2020 (10am-5pm – Mon-Fri, excluding Bank holidays), no later than 7 working days from the day after you receive the goods:
- if you notify us of cancellation by email to returns@w2w.com, please ensure that you quote your name, address and order reference number, (which can be found on your email order confirmation or despatch note). If telephoning for assistance or to query any part of the returns process, please ensure you have your order reference to hand as this will speed up the process, and allow us to advise you more promptly.
- where you have already received the goods, returning the goods to w2w unopened, and in the same condition that they were received, together with the original despatch note, no later than 7 working days from the day after you received the goods.
- upon receipt of notification that you wish to withdraw from the contract (in accordance with these terms) any sum(s) debited to w2w from your credit or debit card in relation to your order will be re-credited to that credit or debit card account as soon as possible and in any event within 30 days of receipt of return of your order provided that the goods you wish to return are received by w2w in pristine condition, unopened and unused and returned in accordance with our Returns Policy.
- w2w does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products, services, and prices without notice. w2w reserves the right to cancel or refuse any order which, through an act of error or omission has been incorrectly priced. Any charges made will be refunded in full.
- w2w do not exclude or limit any liability for (a) personal injury or death, where such injury results from w2w’s negligence or wilful default, or that of w2w’s employees, agents or subcontractors or (b) fraudulent misrepresentation.
- TO THE FULLEST EXTENT PERMITTED BY LAW, W2W PROVIDES A WEB SITE AND ANY ASSOCIATED ADVERTISING, THE CONTENTS OF WHICH ARE ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR GOODS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, W2W DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THESE MEDIUMS IS ACCURATE, COMPLETE OR CURRENT.
- w2w accepts NO LIABILITY for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the w2w website, advertising or for any goods or service(s) purchased from the w2w.
- w2w will only be liable for direct loss up to a maximum total of the price of the goods or service purchased in respect of any claim made.
- In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, w2w shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question ON THE EXPRESS CONDITION that you notify w2w of the problem via e-mail (info@w2w.com) or by calling during normal office hours (9am-5.30pm) on 0870 050 1060 within 7 working days of day after receipt of the goods (receipt shall be deemed to have taken place 5 workings days after despatch). This does not affect your statutory rights.
- All aspects of the contractual purchase agreement and payment thereof, between you and w2w, will be governed by the laws of the Island of Guernsey, Channel Islands.
- All delivery times quoted are approximate. All deliveries are made to the address given by you either online, via email, facsimile transmission or telephone. Please note that orders may be part shipped in more than one package.
- If your delivery address is outside of Guernsey you maybe subject to government imposed import duties and taxes, which are levied once a shipment reaches the destination country. Any such additional charges for customs clearance must be borne by you. It should be noted that customs policies vary greatly from country to country. w2w would advise any customer to contact their local customs office for more detailed information relating to their country of destination. Please also note that cross-border shipments may be subject to opening and inspection by customs authorities.
- Title of goods will pass only upon receipt of full payment.
- w2w may amend these terms and conditions from time to time. At such times w2w will issue them as a new version at www.w2w.com , and these are also available in hard copy upon request. All purchases made from the new version issue date will be governed by those terms.
- w2w try as hard as possible to ensure information relating to goods and services is current and accurate. However we can not always guarantee that information and/or prices have not been changed by our suppliers. w2w will do its best to correct errors and omissions as quickly as practicable after being notified of them.
- w2w shall not be liable for any delay or failure in performance of any part of this Agreement or any Service Order(s), other than for any delay or failure to pay money, to the extent that such delay or failure is caused by fire, flood, explosion, accident, war, strike, embargo, governmental or regulatory requirement, civil or military authority, Act of God, civil unrest, inability to secure materials or labour or any other causes beyond its reasonable control.
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- It is your responsibility to ensure w2w hold your correct personal details (in relation to orders placed) and that w2w can not be held responsible for any errors or delays relating to the inaccuracy of information held on our records.
- You undertake that all details provided to w2w for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own (or you are an authorised user) and that there are sufficient funds to cover the cost of the goods or services ordered.
- You accept that email can be used, and is an acceptable means of long distance communication.
- Your contract for purchases is with w2w, and you undertake that any and all goods ordered by you are for your own private and domestic use only.
- It is illegal to use or give out a false name or a known invalid credit card to purchase goods. Individuals proven or suspected to be wilfully entering an erroneous or fictitious order will be refused custom and/or prosecuted to the fullest extent of the law.
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- These terms and conditions shall supersede any and all other conditions, understandings, commitments, agreements or representations relating to your purchase, whether oral or in writing, and contain the entire agreement between w2w and you relating to your purchase.
- If any provision of this Agreement is held by a court or any governmental agency or authority to be invalid, illegal, or unenforceable, such provision shall (to the extent possible) be severed from this Agreement and the remainder thereof shall nevertheless remain legal, valid, and enforceable.
- These terms and conditions are subject to the laws and exclusive jurisdiction of the Island of Guernsey, Channel Islands.
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Last Updated:
December 19, 2007 2:46 PM
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Ink Cartridges |
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Data Storage |
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Digital Memory |
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Paper |
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Links |
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